7 Day Trial
2nd Swing offers a unique 7 day trial period for used items sold on 2ndswing.com. This gives customers the ability to test out items that they have purchased, and if unhappy with the results simply send the items back for a refund in the amount of the purchase price of the items.
**Local customers are not able to return item(s) purchased on 2ndswing.com to any retail store location for money back. These returns must also be done though our online return process**
- All items must be sent back within 7 days of receiving the items
- 2nd Swing reserves the right to reduce the refund price if the item is not in the same condition as when it was purchased
- All original paperwork must be included in the return package
- Refunds will be issued via the payment method used to purchase
- Return shipping costs are the responsibility of the buyer when returning items under the 7 day trial period.
30 Day Buy Back Guarantee
2nd Swing also offers a buy back guarantee for items purchased on 2ndswing.com. This offers you more opportunity to use the items that were purchased from us. Any items returned after the 7 day trial period and within 30 days of receipt are eligible for 75% money back. If you are unhappy with the purchase, simply send it back to us and you will receive 75% of the purchase price of the items back in a refund. Return shipping costs are the responsibility of the buyer when returning items under 30 day buy back guarantee.
Returns After 30 Days
Items that are not sent back within 30 days of receipt are no longer eligible for return. However,you can sell or trade these items back to us for our current listed trade or sell values.
You can find trade and sell values on our trade-in page.
New Product Returns
Unused new products returned within 7 days of receipt are eligible for a full purchase price refund. Unused new products returned after the 7 day trial period, but within 30 days, will be charged a 10% restocking fee.
Any new products that have been used or are not returned in their original packaging will be charged a 25% restocking fee, regardless of the time frame in which they are returned.
Damaged or Incorrect Items
If any items are broken while in transit to you or if we ship the incorrect item, please notifyus right away. We will refund you in full and provide you a return shipping label or the returnshipping cost to have the item sent back to us.
All orders that are cancelled prior to the shipment being sent out will be charged a 10%cancellation fee.