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Return Policy

2nd Swing In-Store Return Policy


30-Day Play Guarantee

2nd Swing offers a unique 30-day trial period for all used items sold at our two retail locations. Customers can try out purchased items and, if unsatisfied for any reason, simply bring the items back to any 2nd Swing location for an in-store credit in the amount of the purchase price of the items. Items must be returned in the same condition. In-store credit does not expire and can be used at any 2nd Swing store location. You must provide your original receipt to get full in-store credit. Items that are not returned within 30 days of receipt are no longer eligible for return. However, you can sell or trade these items back to us for our current listed trade values.

In-Store New Product Returns

New, unused products returned within 14 days of receipt are eligible for an in-store credit in the full amount of the purchase price. The credit can only be applied to another purchase. New, unused products returned after the 14-day trial period but within 30 days will be charged a 10 percent restocking fee. Any product purchased in new condition that has been used or taken out of its original packaging will be charged a 25 percent restocking fee, regardless of the time frame in which it is returned. Any NEW, unused, older-generation products can be returned up to 30 days after receipt for full in-store credit. This includes: Box Sets, Carts, and items that are not in-line for the current year.


2ndSwing.com Return Policy


Return Merchandise Authorization (RMA)

To assist in efficient processing, we encourage setting up a Return Merchandise Authorization (RMA) for all returns. Please contact customer service at (612) 216-4152 (ext. 1) during business hours, or by e-mail at service@2ndswing.com to request a return.

Return Address:

2ndswing.com Returns

6752 Shady Oak Road

Eden Prairie, MN 55344

Used Products 30-Day Play Guarantee:

2nd Swing offers a unique 30-day trial period for all used items sold on 2ndswing.com. Starting from the date the item is received, customers may try out purchased items for up to 30 days and, if unsatisfied in any way, return items for a full refund of the purchase price or store credit. Return shipping costs are the responsibility of the buyer when returning items under the 30-day trial. Returned items which have qualified for free shipping via special offers or promotions will be assessed our standard shipping rate of $9.99, which will be deducted from the refund. All refunds will be issued via the payment method used for the original transaction.

Used Condition Policy:

For an item to qualify for a full refund under the 30-day play guarantee, the item must be returned in the same condition as purchased. In the event that an item is not returned in the same condition, a restocking fee will be applied corresponding to the amount of additional wear sustained. Restocking fee percentage rates are determined using our condition guide. Refunds will be deducted at 15 percent increments for each condition level reduced (e.g. a driver purchased in mint condition and returned in average condition = 30 percent reduction).

Used Custom Orders:

Used products which have been customized to individual specifications, including length, grip, loft/lie adjustments or other alterations will be eligible for a full refund for the cost of the club only in accordance with our 30-day Play Guarantee. Additional expenses (e.g. grips or extensions) and any associated labor costs will be withheld from the refund.

New Products:

New, unopened and unused products are eligible for a full refund if the return is initiated within seven days of receipt. Returns outside of seven days, but within the 30-day window, will be eligible for full in-store credit. Once a new product has been used in any capacity, it is no longer in new condition and may not be returned for a full refund. In the event that a new product has been used and a return is desired, a minimum 25 percent restocking fee will apply.

New Custom Orders:

New orders which have been customized to individual specifications, including length, grip, loft/lie adjustments or other alterations not considered “stock” may not be eligible for a full refund and are subject to a 15 percent restocking fee regardless of the time frame in which it is returned.

Incorrect or Damaged Items:

In the event that an incorrect item is shipped or an order arrives broken or damaged, please notify us immediately. We will issue a pre-paid return label and work diligently to provide either a replacement item or full refund in these instances. In the case of shipping damage, we may ask that you provide photos of the product and shipping container in order to facilitate a FedEx damage claim.

Clothing:

Clothing may be returned for a full refund within 14 days of receipt. Exchanges or returns for store credit will be honored within 30 days of receipt. Clothing items must be returned in new, unworn condition and have any tags still affixed. Return shipping costs are the responsibility of the buyer.

Returns after 30 Days:

Items that are not returned within 30 days of receipt are no longer eligible for return. However, you can sell or trade these items back to us for our current listed trade values.

Promotional Items:

If New or Used products are returned and a promotional item was gifted, the gifted item must be returned as well. If the gifted item is not returned with your products, the value of the gifted item will be deducted from your refund.