Over 7,405 Used Clubs Just Added SHOP NOW
Extra 30% OFF Apparel and Shoes CODE: APPAREL30
Fitter's Choice Clubs In Stock + FREE 2-Day Shipping (New Clubs Only) SHOP NOW
Shop Our Curated Collection of Tour Trending Putters

2nd Swing Return Policies


2023 Holiday Online Shipping and Returns Offer

All quoted holiday shipping dates apply to in-stock items. All Apparel and Shoes sales are final at this time and do not qualify for the Free Return Offer. Custom orders and back-ordered items may be delayed due to manufacturers. Orders must be placed by 10am CST on the days quoted in our email advertisements. Holiday gift purchases made between 11/22/2023 and 12/31/2023 may be returned by 1/31/2024 for full value. Products must be returned in the same condition in which they were purchased. If products are not returned in the same condition, they may be returned under our 60-day play guarantee policy. All returns will be refunded in the form of 2nd Swing Credit, Corporate Check, or refunded back to the Credit Card which items were purchased on. Holiday gift items may not be returned for a refund in the form of cash. All products returned after 1/31/2024 will fall under our 60-day play guarantee if within the 60-day window. If you are not within the 60-day window from when your purchase is made you may trade or sell your items using the current pricing found in our value guide.


2NDSWING.COM ONLINE RETURN POLICY

Have an account with 2nd Swing? Process your return quickly by accessing your My Account to select the items you wish to return. Use the form below if you purchased through our Guest Checkout.

You may return merchandise to 2nd Swing within 60 days under our 60 Day Play Guarantee. (Excludes Apparel and Footwear)

 

  • 60 Day Play Guarantee
    Customers can try out purchased items and, if unsatisfied for any reason, may ship the items, within 60 days of receiving them, back to 2ndswing.com and receive 100 percent money back (online orders only) or 100 percent in-store credit.
  • Return Rules
    Returns are eligible to be refunded as 2nd Swing Credit or to the original form of payment (online orders only). We do not provide cash refunds.
    • Used Items : Golfers have up to 60 days to return a used item in the same/original condition for 100% Credit or Money Back (online orders only). 1 return per category annually. 20% restocking fee for 2nd return or more per category.
    • New Items (In Stock or Custom Order): Golfers have up to 60 days to return a new item in new/original condition for 100% Credit or Money Back. If the item is used and is in 9.0 Above Average Condition, a golfer can choose 100% credit or 80% money back (online orders only). 1 return per category annually. 20% restocking fee for 2nd return or more per category
    • Restocking fees of 20% are assessed when:
      • An item is returned in a lesser condition than sold. For Example, A 9.5 mint rated club is used and returned at a 9.0 above average club condition. 2nd Swing Condition Guide
      • A customer has made a previous return of the same item type (Driver, Iron set, Putter, Shaft Only, etc…) in the same calendar year
    • Restocking fees of 40% are assessed when:
      • A Driver, Fairway, or hybrid shaft is purchased in New (10/10) condition and is returned to 2nd Swing gripped, and/or tipped with an OEM adapter Sleeve installed, and or cut down from the butt or tip end of the shaft.
  • Additional fees not eligible for refund:
    – Shipping costs - Including Expedited 2 Day/Overnight
    – Customization
    – Promotions
    – Apparel and Footwear purchases.
  • Shipping
    Return shipping is the responsibility of the customer. You can request a pre-paid label for your return (Cost of $14.99 per label) by emailing  service@2ndswing.com or calling 612-216-4152 EXT 3 during business hours. If 2nd Swing makes an error with your order, we will provide a free FedEx label for return shipping.

RETURN MERCHANDISE AUTHORIZATION (RMA)

To assist in efficient processing, we encourage setting up a Return Merchandise Authorization (RMA) for all returns. Please use this link and tell us about the item you are sending back  Returns  If you have any questions, or would prefer to speak with a representative please contact customer service at (612) 216-4152 (ext. 3) during business hours, through our chat feature during business hours, by e-mail at  service@2ndswing.com.

NOTE: Once the information is completed on this page:  Returns our team will send the necessary return and shipping information to complete the return process.

Return Address:

2ndswing.com Returns
6752 Shady Oak Road
Eden Prairie, MN 55344

 

*Click Here for information on the 2nd Swing Warranty Policy


Frequently Asked Questions

What is the condition rating of my clubs?

View 2nd Swing's Condition Guide

 

For more details please call our Support Team at 612-216-4152 EX 3

 

No, 2nd Swing will send a label to cover return shipping

 

The 60 day window begins on the date of delivery.

 

Returns after 60 days will be processed as a trade at trade value

 

Returns after 60 days will be processed as a trade at trade value

 

Savings from promotions are non-refundable

 

No, Customer is responsible for shipping costs, unless there was an error caused by 2nd Swing

 

No, however 2nd Swing can only provide FedEx labels for shipping

 

Promotional Gift Cards will be voided with return

 

Funds go back to store credit and form of payment as how payment was made

 

For more details please call our Support Team at 612-216-4152 EX 3

 

For more details please call our Support Team at 612-216-4152 EX 3

 

For more details please call our Support Team at 612-216-4152 EX 3

 

Mint condition items sold at 2nd Swing have not been used on-course, normal use of a mint condition club will result in a lower condition. Condition Guide

 

Questions on what items qualify for our warranty process can be answered by calling our team at 612-216-4152 x3. Apparel items that are tested or worn are not eligible for return.

 

Yes, all products have a 60 day play guarantee. Purchasing and returning multiple items may result in a restocking fee of 20% if you have already returned an item of that type in this calendar year.

 

Any customizations/alterations made to a 2ndSwing product, outside of a common grip replacement, may void ability for return. This includes change of length, loft/lies, shaft swaps, weights, paints, stampings and epoxy.

 

Please call the Online Service team at 2ndSwing 612-216-4152 x3

 

Return Address: 2ndswing Returns 6752 Shady Oak Road Eden Prairie, MN 55344


2ND SWING IN-STORE RETURN POLICY